Privacy policy
How Bookabus handles your personal information.
What personal information does Bookabus use?
When you request a quote, you will be asked for the relevant information needed to prepare it. When you visit our website, whether to request a quote or simply to look around, we may retain certain information, such as your IP address, the type of browser you use, the operating system you use, the application version you use, your language settings, and the pages of our website you have viewed.
Why does Bookabus collect, use and share your personal information?
Quote requests and bookings
First of all, we use your personal information to complete your online quote request, communicate the incoming quotes to you, and, where applicable, complete a booking for a bus/coach.
Customer service
We share your information with our customer service team, which allows us to respond adequately whenever necessary.
Feedback
We may use your contact details to invite you to take part in market research or to ask for feedback about Bookabus and/or the relevant bus company. These results help us improve the website and our services.
Marketing activities
We also use your information for marketing activities that comply with applicable legislation. For example: when you request a quote, we may send a newsletter to inform you about discounts and new features. You can of course unsubscribe from this newsletter directly at any time. Depending on the information you share with us, we may show marketing content on Bookabus or other websites, including social media. We may also contact you by phone when we consider this necessary to fully understand a quote, complete a booking or payment, or for any future needs.
Fraud detection and prevention
We may use personal information to detect and prevent fraud and other illegal or unwanted activities.
Improving our services
Finally, we may use your personal information for analytical purposes, to improve our services, to improve the user experience, and to improve the functionality and quality of our partners.
When does Bookabus share your information with third parties?
Under certain circumstances, we may share your personal information with third parties:
To book your transport
To complete your booking, we need to send relevant information to the operator. This may include your travel details, name, contact information (such as address, email address and phone number), payment information, and any specifications of your booking.
External service providers
We may use additional service providers to send the booking information to the bus company on our behalf. If necessary for a specific booking, we may also work with external payment providers to facilitate the payment or payment guarantee. We may also work with external advertising networks for analytical purposes and to promote services on other platforms. These third parties are bound by confidentiality agreements and will not use your information for any purpose other than those described above.
Authorities
We may share your personal information with government authorities or bodies conducting an investigation if required by law. This may include a court order, a subpoena, requirements arising from legal proceedings and investigations. We may also disclose your personal information if strictly necessary to prevent, detect, or prosecute criminal matters.