Frequently Asked Questions

Do you have questions about how Bookabus works? Here you can find the answers to the most frequently asked questions of our customers. Interested in booking a bus? Request a free quote via the website and save up to 40% on your bus rental costs.

About the price quote

Is requesting quotes free and non-committal?

Yes, requesting a quote is completely free and the quotes are non-committal.

How can I make a booking if I like the price quote?

You can book a bus via Bookabus. Within 1 business day your customer service agent will send you a custom quote for your trip. If you like the quote you can easily book online to secure the price. You will be sent an invoice that you can pay via your preferred method of payment. No worry, you can book and pay at a later stage.

What is included in the quoted price?

All the quotes are all-inclusive and include bus with driver, local value added tax (VAT), other taxes, tolls and fees unless otherwise stated on your quote. Therefore you will have no surprises after your trip. Simple and straight-forward, no hidden costs! We want to be completely transparent about the costs of your trip.

I requested a quote but now want to change my itinerary?

Sure, no problem! With group transport itineraries often change. Simply contact your personal Bookabus travel agent and he/she will make sure that specific changes will be processed accordingly.

I just want a quick price indication, what do I do?

You can fill-in your itinerary above. For simpler itineraries you can get a direct price indication. You can after that request quotes if you want but at least you have a price indication directly so you can take it into account for your budget.

During your trip

When and where will the bus pick us up?

Please indicate a specific address when you finalise your reservation so the driver knows exactly where to pick-up you up (include house number of the street). The driver will aim to be at your pickup location 10 minutes before departure to allow time for boarding your luggage and the passengers.

Is it allowed to smoke in the bus?

No, smoking is not allowed.

Can I bring my own food and drinks?

Usually, you can also bring your own food and drinks without any additional charges. However, please indicate this in your request, so we can double check it with the bus company. Please note that that all drinks should be in plastic bottles or cans, no glass is allowed. Also you must clean up after your group so that no cans or any other materials remain in the bus.

Is it possible to arrange catering on board?

Yes, that is possible with certain coach companies so please highlight this in the request of your quote.

Booking and payment

Can I also cancel my booking?

Yes you can always cancel your booking. If you cancel far ahead of the trip there mostly will be no cancellation costs. However if you make a last-minute cancellation after booking, sometimes there will be cancellations costs. The cancellation policy will be clearly stated on your quote.

Can I still make changes to the itinerary after making reservation?

Yes that’s definitely possible. Whether it’s a few people more who will join your trip or you prefer to leave a little earlier or later, we can help with this. Small changes to the itinerary are often free of charge. Bigger changes like extending your bus rental with a few hours or another day is possible but might incur additional costs.

When should I make a booking?

There’s no specific guideline for this. You are being sent the best price based on different prices from local bus companies. There will be not buses reserved for you so the longer you wait the higher the chance that the price will not be available anymore.

How can I book a bus or coach?

You can book a coach through Bookabus. First step is to finalise the quote request. Within 1 business day our Bookabus customer service agent will send you a custom quote for your trip. If you like the quote you can easily book online to secure the price. You will be sent an invoice that you can pay via your preferred method of payment. No worry, you can book and pay at a later stage.

How and when can I pay?

You will be sent an invoice after your finalised your booking. You can pay online with your preferred method of payment (bank transfer, credit card, Paypal).

The payment needs to be due at least 2 week before departure unless you do a last-minute booking where the due date will be as soon as possible but at the day of departure latest. The due date will be clearly noted on the invoice.

About Bookabus

How does Bookabus guarantee quality and safety requirements of the bus and driver?

At Bookabus we value safety and quality and therefore only work with coach companies that meet our safety and quality standards. Furthermore our customers rate their Bookabus experience but also the quality and service of the bus and driver. We will stop working with bus companies that consistently get low ratings.

I would rather talk to someone about my trip, is that possible?

Yes of course! Our customer service team will be happy to help with any questions regarding your trip before, during and after your trip.

Why should I book via Bookabus?

Choose Bookabus if you want affordable bus travel without the hassle. Last year we have successfully arranged transportation for more than 100.000 people for schools, businesses, sports teams, conferences and tour operators big and small. In general our customers rate us a 9.2 out of 10 so don’t take our word for this but read some of the reviews of our customers here.

Do you have your own buses?

Bookabus works with network of more than 800 high-quality and reliable bus companies across the country. Therefore we can always get an affordable price, no matter what's your departure location. Because Bookabus does sometimes hundreds of bus trips per bus company we can get better prices and that advantage you notice in your price.

How does Bookabus work?

Very simple! You can request a quote by filling in some information about your itinerary via the form on our website. It’s free and no strings attached. Your quote request will be send to several bus companies in the area of your departure and within 24 hours you will get a custom quote with the right bus for the bus price. You can decide on your own time if and when you want to book the bus.

Common questions

I requested quotes for my trip, what do I do now?

You don’t need to do anything. We will take care of it. Your quote will be sent out to certified bus companies in the area of your departure. Within 1 day you will get the best price quote sent by email. You can decide on your own schedule if and when you want to book.

Customer reviews